How To Submit a Support Ticket

How To Submit a Support Ticket


Follow these Steps on How to Submit a Support Ticket:

      1. Click the "Teamworks- Submit Support Request" link from the Worksite Manager Dashboard, Favorites Menu. 
            This will take you to the Teamworks Group Website, Support Request Form. 
      2. Enter your First and Last Name
      3. Enter your Company Name
      4. Enter your Work Email Address and the Best Phone Number to reach you at. 
      5. Select from the available options that best describes your issue, or choose "other" and Provide a general Category of the Problem. 
      6. Select whether or not this is an Urgent Issue. 
      7. Enter a Brief Subject
      8. Enter the Description of your Problem with as much detail as possible. 
      9. Attach any Documents that may assist us in resolving the issue; such as screenshots of any errors, account information, etc. 
      10. Click the Get Help Button to Submit your Ticket. 

  Please note, this is only to update a current account.  If you'd like to add a new account, please contact the payroll department at 801-434-8900.

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